Processing Times
All orders are processed within 1–3 business days after payment has been confirmed. Orders are shipped directly from our trusted warehouses and partners. Once your parcel has been sent, you will receive a shipping confirmation email containing your tracking details so you can follow its journey to you.
Estimated Delivery Times
Typical delivery timeframes are as follows:
Australia: 7–14 business days
New Zealand: 7–14 business days
United States: 7–14 business days
United Kingdom: 7–14 business days
Canada: 7–14 business days
Everywhere else: 7–21 business days
Please note that these are estimated timeframes only. Occasionally, delays may occur due to customs inspections, high seasonal demand, public holidays, or circumstances beyond our control.
Multiple Item Orders
If your order includes more than one item, they may be shipped separately and arrive in multiple parcels. This allows us to dispatch each item as quickly and safely as possible from our trusted warehouses and partners. If this happens, you will receive individual tracking details for each shipment so you can easily follow every parcel on its way to you.
Shipping Costs
We are pleased to offer FREE worldwide shipping on all orders.
Shipping Protection Policy
Optional Checkout Selection
Add peace of mind to your order by selecting our optional Shipping Protection policy at checkout. If your parcel is ever lost, damaged, or stolen on its way to you, we will happily send a replacement at no extra cost. Claims can be made within 28 days of your order date or up to 14 days after delivery, whichever is later. We will take care of it quickly so you can enjoy your purchase without worry.
Customs, Duties & Taxes
International shipments may occasionally attract customs duties, import taxes, or handling fees charged by your local postal authority. These charges are the responsibility of the buyer. Totyn is not liable for any delays or additional fees incurred during customs processing.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take a few business days to appear after dispatch.
Questions About Your Delivery?
If you have any questions about your order or need help tracking it, please reach out to us at help@theonethatyouneed.com and our support team will be happy to assist.
